Refund policy

When a demo or trial build exists for a product, use it on your machine and in your sessions first. Plugins depend on OS, DAW, and workflow. A demo is the fairest test.

If you purchased a license and it does not work as described on the product page, email team@dialedaudio.com within 14 days of purchase. Tell us your order email, operating system, DAW, and what happened. We will troubleshoot with you.

If we cannot resolve a legitimate technical problem, or if you simply changed your mind within 14 days and have not abused the policy, we will refund the purchase to your original payment method where possible.

After 14 days, refunds are at our discretion except where required by law.

We generally do not refund duplicate purchases you made by mistake after the key was delivered and used, chargeback abuse, or requests that violate the EULA (for example key sharing). We may refuse repeat refund requests used to cycle licenses.

Consumers in the EEA or UK may have a 14-day right to cancel distance contracts for digital content. By completing checkout and accessing your license key or download immediately, you ask us to begin performance at once and acknowledge that you may lose the cancellation right once delivery has started, as described in our Terms.

If the software is defective, your statutory rights still apply regardless of this policy.

Email team@dialedaudio.com from the address on your account. Include your purchase date and product name. Refunds are not automatic in the checkout UI; a human reads every request.

Approved refunds are processed through Stripe. Banks may take several days to show the credit.

If you dispute a charge with your bank without contacting us first, we may suspend the license tied to that order while the dispute is open. Contact us first — we respond quickly.

Waitlist signups and Notify me requests are free and not purchases. There is nothing to refund until checkout is open and you complete a paid order.